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IPT Policies

  • Shipping & Delivery

    Turnaround All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

    Carriers We use FedEx as our carrier to deliver your orders:

    Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

    Shipping Rates The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

    Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

  • Privacy & Security

    Please CLICK HERE to see our privacy policy.

  • Returns, Refunds and Exchanges Policy

    How to return an How To Return An Item
    Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

    • Please email RMA@islandpumpandtank.com to request a refund and we will assign you a tracking #.
    • Mail your returned item to: Island Pump & Tank Corp
      Returns Department Tracking Number
      40 Doyle Court
      East Northport, NY 11731
    • Include in your package a signed letter stating the reason for your return and the original receipt.

    Return Exceptions Some items can not be returned if they are opened or used. These items include but are not limited to hoses, tanks, fuel parts, swivels, etc. If fuel has been through the product it may not be returned. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We reserve the right to inspect each item as it comes in to deem it as non-returnable.

    Restocking Fee All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

  • Ordering

    Orders can be placed through our online store by clicking the product you want, inputting the quantity, then clicking "check out." Our couple step process makes everything extremely easy to order some great products. If along the way you get hung up, theres a live chat portion to the website 

  • Payment, Pricing & Promotions

    Credit Card (Visa, Master Card, American Express, Discover)
    Check/Money Order
    Cash On Delivery 

    Credit Card Charges

    Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

    Mailing Address For Check/Money Order

         Island Pump & Tank Corp
         Attn: Online Sales Dept
         40 Doyle Court
         East Northport, NY 11731

  • Viewing Orders

    To view orders simple sign into your account, click "view orders" and there you have it. 

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